Term & Condition

Payment Terms and Conditions
You agree to comply with our guidelines, rules, and policies regarding the purchase of products through the website. Besides, you acknowledge and agree to be bound by the changes published on the platform. The payment terms and conditions will apply to purchase orders and payment made between you and the seller.

You agree to pay for products by credit or debit card that can be used for a legal settlement
You agree not to cancel the payment later unless you receive a product that does not appropriate to the agreement, the product has not been delivered within the shipping period, or the product you receive is significantly different from the seller description
You acknowledge the Refund Policy of a payment that are successfully paid, this can be done only when the seller agrees and notifies the refund request.
You acknowledge all refunds to be made through the original payment method and to the person making the transaction.
You acknowledge no guarantee that the refund will be credited to your account on time. The refund process may take time and depends on each bank and/or the payment service provider who process the refund.

Your satisfaction is our top priority. If you receive an item that is broken, defective, or damaged during transit or manufacturing, we will issue a 100% full refund. No return of the damaged item is required.

1. Eligibility & Timeframe

Claims must be submitted within 7 days of the delivery date shown in the tracking system.
The damage or defect must be resulting from manufacturing issues or courier transit.

2. Required Information & Evidence

Order number and full customer name.
Photo of the shipping label, clearly showing the tracking number, name, and address details.
Photos of the damaged item, clearly showing the affected parts or damage from multiple angles.

3. Claim Process & Refund Timeline

Submit Claim: Send your order details and supporting photos to sakuna.fragrance@gmaul.com.
Review: Our team will review the details and confirm eligibility within 1–2 business days.
No Return Needed: Once approved, you do not need to pack or ship the item back. You may keep or dispose of the damaged product as you see fit.
Refund: A full refund will be credited back to your original payment method within 15 business days following approval.